Community Guidelines

Discuss ideas without attacking people. Do not harass, threaten, stalk, bully, intimidate, exploit, or encourage harm. Hateful or abusive content targeting a person or protected group is not allowed. Do not expose or threaten to expose someone's private information.

Do not impersonate people or businesses, commit fraud, manipulate others, or knowingly post false, deceptive, or misleading information. Recommendations should reflect genuine experience or clearly identified secondhand information.

Do not spam or use Community for undisclosed advertising. If you own, work for, receive compensation from, or otherwise benefit from a provider or business you mention, say so clearly in the post or comment. Do not offer fabricated reviews, misleading endorsements, or repetitive promotions.

• Do not post passwords, access codes, PINs, account numbers, login identifiers, or payment information.
• Do not post guest, tenant, employee, or provider personal information without authorization.
• Do not post an exact private property address together with entry instructions, security details, key locations, schedules, or other information that could enable access or harm.
• Do not upload private leases, IDs, invoices, tax records, compliance documents, or other files without authority.
• Use Portana's private workspace and Restricted Details—not Community—for private home operations information.

Do not post illegal content, facilitate unlawful activity, infringe intellectual-property or privacy rights, distribute malware, solicit prohibited goods or services, or use Community to coordinate abuse. Only share photos and documents you have the right to share.

Stay reasonably on topic, avoid duplicate or disruptive posts, and do not manipulate reactions or reports. Group-specific guidelines may add expectations but cannot override these rules.

Use the Report action on a post or comment that may violate these Guidelines. Reports are private from the author and are reviewed by authorized Portana operators. Do not include credentials, exact addresses, or unrelated personal information in report notes.

Portana may dismiss a report, hide content while limiting ordinary visibility, or remove content from Community views. When an account is deleted, useful discussion may remain under “Deleted member,” without a public profile link or avatar. Moderation records remain separate from public identity. Serious or repeated violations may result in restrictions or termination under the Terms, although automated strikes, self-service appeals, bans, and account-suspension tools are not currently implemented.

Community content is created by users, not Portana. Portana does not guarantee the accuracy of posts, provider recommendations, maintenance guidance, or legal and compliance discussions. Verify important information and independently evaluate providers before hiring or granting property access.